{"id":13801,"date":"2024-12-10T15:01:08","date_gmt":"2024-12-10T14:01:08","guid":{"rendered":"https:\/\/proweb.p.blends.be\/?page_id=13801"},"modified":"2025-03-17T15:04:38","modified_gmt":"2025-03-17T14:04:38","slug":"net-promotor-score-nps-survey-template","status":"publish","type":"template","link":"https:\/\/pointerpro.com\/nps-survey-template\/","title":{"rendered":"Net Promotor Score (NPS) survey template"},"content":{"rendered":"\n<style>\n    #section-Z1biYKR {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-Z1biYKR {\n        padding-left:5.3rem;\n        ;\n        }\n    }\n\n        .custom-padding {\n        padding-right: 0 !important;\n        padding-left: 0 !important;\n    }\n    @media (max-width: 1024px) {\n        .custom-padding {\n            padding-right: var(--bs-gutter-x, .75rem) !important;\n            padding-left: var(--bs-gutter-x, .75rem) !important;\n        }\n    }\n    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<a class=\"heading-1-anchor heading-anchor\" id=\"net-promotor-score-nps-survey-template\"><\/a>\n            <h1>Net Promotor Score (NPS) survey template<\/h1>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    .lazyblock-content-vj4A1 p,\n    .lazyblock-content-vj4A1 p a,\n    .lazyblock-content-vj4A1 h1,\n    .lazyblock-content-vj4A1 h2,\n    .lazyblock-content-vj4A1 h3,\n    .lazyblock-content-vj4A1 h4,\n    .lazyblock-content-vj4A1 h5 {\n        color: #ffffff;\n    }\n\n    #content-vj4A1 {\n        margin-top: 0.93rem;\n        margin-bottom: 0.5rem;\n    }\n\n    #content-vj4A1 {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-vj4A1 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-vj4A1-container   \"\n     id=\"content-vj4A1\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-vj4A1\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <div class=\"elementor-element elementor-element-bba3a3b elementor-widget elementor-widget-text-editor\" data-id=\"bba3a3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-bba3a3b elementor-widget elementor-widget-text-editor\" data-id=\"bba3a3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-bba3a3b elementor-widget elementor-widget-text-editor\" data-id=\"bba3a3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-bba3a3b elementor-widget elementor-widget-text-editor\" data-id=\"bba3a3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-5ae0475b elementor-widget elementor-widget-text-editor\" data-id=\"5ae0475b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-0f5da97 elementor-widget elementor-widget-text-editor\" data-id=\"0f5da97\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>The Net Promoter Score or NPS is a management tool used by companies to measure their customer loyalty by asking a single question: \u201cHow likely are you to recommend company X to a friend or colleague?\u201d<\/p>\n<p>This template will help you:<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<ul class=\"lazyblocks-icon-list-items\" id=\"icon-list-Z1IU7yc\">\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><span style=\"color: #ffffff;\">Calculate your NPS score<\/span><\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><span style=\"color: #ffffff;\">Determine customer loyalty<\/span><\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><span style=\"color: #ffffff;\">Increase customer retention<\/span><\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><span style=\"color: #ffffff;\">Gauge your company\u2019s performance against an industry benchmark<\/span><\/p>            <\/span>\n                    <\/li>\n    <\/ul>\n\n\n<style>\n    .lazyblock-content-Z1Jany3 p,\n    .lazyblock-content-Z1Jany3 p a,\n    .lazyblock-content-Z1Jany3 h1,\n    .lazyblock-content-Z1Jany3 h2,\n    .lazyblock-content-Z1Jany3 h3,\n    .lazyblock-content-Z1Jany3 h4,\n    .lazyblock-content-Z1Jany3 h5 {\n        color: ;\n    }\n\n    #content-Z1Jany3 {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-Z1Jany3 {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-Z1Jany3 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-Z1Jany3-container   \"\n     id=\"content-Z1Jany3\">\n    <div class=\"row lazyblock-content justify-content-start  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data-lottie-height=\"576\"\n        >\n\n        <\/div>\n    <\/div>\n<\/div>\n\n                <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-Z27FCTS {\n        padding-top: 1.8rem;\n        padding-bottom: 1.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-Z27FCTS {\n        ;\n        ;\n        }\n    }\n\n    <\/style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #ff7418;\">\n<\/div>\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-fluid lazyblock-section lazyblock-section-Z27FCTS-container  \" id=\"section-Z27FCTS\"\n         style=\"opacity: 100%; background-color: #ff7418;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"><\/div>\n                <div class=\"container-md \">\n            <div class=\"row col-lg-12\">\n                \n\n<style>\n    .lazyblock-content-6T5MI p,\n    .lazyblock-content-6T5MI p a,\n    .lazyblock-content-6T5MI h1,\n    .lazyblock-content-6T5MI h2,\n    .lazyblock-content-6T5MI h3,\n    .lazyblock-content-6T5MI h4,\n    .lazyblock-content-6T5MI h5 {\n        color: #ffffff;\n    }\n\n    #content-6T5MI {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-6T5MI {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-6T5MI {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-6T5MI-container   \"\n     id=\"content-6T5MI\">\n    <div class=\"row lazyblock-content justify-content-center  lazyblock-content-6T5MI\">\n        <div class=\"col-12 col-lg-12 text-center\">\n            <h4><span style=\"font-size: 20px;\"><strong>Trusted by 1.500+ consultants, coaches, marketers, HR specialists and companies worldwide<\/strong><\/span><\/h4>        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    #lazyblock-carousel-SQdUD {\n        padding-top: 1rem;\n        padding-bottom: 0rem;\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-carousel-container lazyblock-carousel-SQdUD-container \" id=\"lazyblock-carousel-SQdUD\">\n    <div class=\"row mx-0 lazyblock-carousel justify-content-center carousel-wrapper lazyblock-carousel-SQdUD\">\n        <div class=\"col-12 col-lg-12 px-0 pointerpro-carousel-inner-wrapper\"\n            data-slides-to-show=\"5\"\n            data-slides-to-show-mobile=\"2\"\n            data-arrows=\"false\"\n        >\n                            <div>\n                                                <img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/Deloitte-7.png\" alt=\"Deloitte 7\">\n                                    <\/div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/logo-meta-151x52-2.png\" alt=\"logo meta 151x52 2\">\n                                    <\/div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/logo-ethos-energy-151x52-1.png\" alt=\"logo ethos energy 151x52 1\">\n                                    <\/div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/logo-accor-hotels-151x52-1.png\" alt=\"logo accor hotels 151x52 1\">\n                                    <\/div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/logo-meta-151x52-1.png\" alt=\"logo Hexagon 151x52 1\">\n                                    <\/div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/AstraZeneca-logo-6.png\" alt=\"AstraZeneca logo 6\">\n                                    <\/div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/logo-capgemini-151x52-1.png\" alt=\"logo capgemini 151x52 1\">\n                                    <\/div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/manpower-2-6.png\" alt=\"manpower 2 6\">\n                                    <\/div>\n                            <div>\n                                                <img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/johnson_johnson-5.png\" alt=\"johnson johnson 5\">\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n<!-- end -->\n\n\n\n\n<style>\n    #section-ZHnpix {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-ZHnpix {\n        ;\n        ;\n        }\n    }\n\n        .custom-padding {\n        padding-right: 0 !important;\n        padding-left: 0 !important;\n    }\n    @media (max-width: 1024px) {\n        .custom-padding {\n            padding-right: var(--bs-gutter-x, .75rem) !important;\n            padding-left: var(--bs-gutter-x, .75rem) !important;\n        }\n    }\n    <\/style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #421f3c;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-ZHnpix-container  #421f3c custom-padding d-none d-xl-block\" id=\"section-ZHnpix\"\n    style=\"opacity: 100%; background-color: #421f3c;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"><\/div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-12 px-0 custom-padding row\">\n                    \n\n<style>\n    #column-Z1iLCo2 {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n<\/style>\n\n    <div class=\"col col-lg-3 lazyblock-column lazyblock-column-Z1iLCo2  \" id=\"column-Z1iLCo2\"\n    style=\"opacity: 100%; \">\n                            \n\n<style>\n    #inner-section-1bTsnD {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        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           margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-fluid lazyblock-content-container lazyblock-content-1JkbO3-container  px-0\"\n     id=\"content-1JkbO3\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-1JkbO3\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <h2><span style=\"font-size: 32px;\">Why use Pointerpro as a NPS survey tool? <\/span><\/h2>        <\/div>\n    <\/div>\n<\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n    <\/div>\n\n\n\n\n<style>\n    #column-Z1YjokP {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n<\/style>\n\n    <div class=\"col col-lg-3 lazyblock-column lazyblock-column-Z1YjokP  \" id=\"column-Z1YjokP\"\n    style=\"opacity: 100%; \">\n                            \n\n<style>\n    #inner-section-Z2mW7RC {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n<\/style>\n\n<!-- if container is fluid -->\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-md lazyblock-inner-section lazyblock-inner-section-Z2mW7RC-container \" id=\"inner-section-Z2mW7RC\"\n         style=\"opacity: 100%; \">\n                        <div class=\"row \">\n            <div class=\"col-lg-12\">\n                \n\n<style>\n    #image-g9dc5 {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n            @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n<\/style>\n\n<div class=\"lazyblock-image-container p-0\">\n    <div class=\"row lazyblock-image left lazyblock-image-g9dc5 \" id=\"image-g9dc5\">\n        <div class=\"col-12 col-lg-8 image\">\n                            <img decoding=\"async\" class=\"\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/engage-icon-150x150-1-pst3nnoe3d8z3h2lmwo9dkzo7iehgg7myqrgiwc2kg-1.png\" alt=\"engage icon 150x150 1 pst3nnoe3d8z3h2lmwo9dkzo7iehgg7myqrgiwc2kg 1\" title=\"engage icon 150x150 1 pst3nnoe3d8z3h2lmwo9dkzo7iehgg7myqrgiwc2kg 1\"\/>\n                        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    #heading-3aDjI .heading h2 {\n        color: #fff;\n        font-size: 1.125rem;\n        line-height: 2rem !important;\n    }\n\n    #heading-3aDjI {\n        margin-top: 1rem;\n        margin-bottom: 1.3rem;\n        margin-left: auto;\n        margin-right: 0rem;\n    }\n\n    @media (max-width: 768px) {\n        #heading-3aDjI {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-3aDjI  px-0\" id=\"heading-3aDjI\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-start  lazyblock-heading-2-3aDjI\">\n        <div class=\"col-12 col-lg-10 text-start\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"quick-easy\"><\/a>\n            <h2>Quick &#038; easy<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    .lazyblock-content-1sOcCO p,\n    .lazyblock-content-1sOcCO p a,\n    .lazyblock-content-1sOcCO h1,\n    .lazyblock-content-1sOcCO h2,\n    .lazyblock-content-1sOcCO h3,\n    .lazyblock-content-1sOcCO h4,\n    .lazyblock-content-1sOcCO h5 {\n        color: #ffffff;\n    }\n\n    #content-1sOcCO {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-1sOcCO {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-1sOcCO {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-1sOcCO-container   \"\n     id=\"content-1sOcCO\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-1sOcCO\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-145e4009 elementor-hidden-mobile\" data-id=\"145e4009\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-2f8f7503 elementor-widget elementor-widget-text-editor\" data-id=\"2f8f7503\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-4b48b8b9 elementor-hidden-mobile\" data-id=\"4b48b8b9\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-74f1a4f elementor-widget elementor-widget-text-editor\" data-id=\"74f1a4f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<p class=\"elementor-widget-container\">We at Pointerpro realized that paper assessments and forms are slow, messy and a thing of past and made all our software mobile optimized to ensure you can perform at your absolute best.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n<!-- end -->\n\n\n    <\/div>\n\n\n\n\n<style>\n    #column-2r1jVN {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n<\/style>\n\n    <div class=\"col col-lg-3 lazyblock-column lazyblock-column-2r1jVN  \" id=\"column-2r1jVN\"\n    style=\"opacity: 100%; \">\n                            \n\n<style>\n    #inner-section-2uKlOt {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n<\/style>\n\n<!-- if container is fluid -->\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-md lazyblock-inner-section lazyblock-inner-section-2uKlOt-container \" id=\"inner-section-2uKlOt\"\n         style=\"opacity: 100%; \">\n                        <div class=\"row \">\n            <div class=\"col-lg-12\">\n                \n\n<style>\n    #image-Z1BS23W {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n            @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n<\/style>\n\n<div class=\"lazyblock-image-container p-0\">\n    <div class=\"row lazyblock-image left lazyblock-image-Z1BS23W \" id=\"image-Z1BS23W\">\n        <div class=\"col-12 col-lg-8 image\">\n                            <img decoding=\"async\" class=\"\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/email-icon-150x150-1-pst3n5tghikiyvsjj6yck7hwx6uie78qkad8en2juo-1.png\" alt=\"email icon 150x150 1 pst3n5tghikiyvsjj6yck7hwx6uie78qkad8en2juo 1\" title=\"email icon 150x150 1 pst3n5tghikiyvsjj6yck7hwx6uie78qkad8en2juo 1\"\/>\n                        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    #heading-1uOAQC .heading h2 {\n        color: #fff;\n        font-size: 1.125rem;\n        line-height: 2rem !important;\n    }\n\n    #heading-1uOAQC {\n        margin-top: 1rem;\n        margin-bottom: 1.3rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-1uOAQC {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-1uOAQC  px-0\" id=\"heading-1uOAQC\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-start  lazyblock-heading-2-1uOAQC\">\n        <div class=\"col-12 col-lg-10 text-start\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"engaging-email-options\"><\/a>\n            <h2>Engaging email options<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    .lazyblock-content-1IKjIi p,\n    .lazyblock-content-1IKjIi p a,\n    .lazyblock-content-1IKjIi h1,\n    .lazyblock-content-1IKjIi h2,\n    .lazyblock-content-1IKjIi h3,\n    .lazyblock-content-1IKjIi h4,\n    .lazyblock-content-1IKjIi h5 {\n        color: #ffffff;\n    }\n\n    #content-1IKjIi {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-1IKjIi {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-1IKjIi {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-1IKjIi-container   \"\n     id=\"content-1IKjIi\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-1IKjIi\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-57d0692a elementor-hidden-mobile\" data-id=\"57d0692a\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-1101a0c6 elementor-widget elementor-widget-text-editor\" data-id=\"1101a0c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<p class=\"elementor-widget-container\">Deliver questionnaires directly to the right mailbox. Share your survey with Email Invitations, stay in touch through Variable Confirmation Emails and keep your communication in order with Respondent Grouping.<\/p>\n<\/div>\n<\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n<!-- end -->\n\n\n    <\/div>\n\n\n\n\n<style>\n    #column-Z2a4c7G {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n<\/style>\n\n    <div class=\"col col-lg-3 lazyblock-column lazyblock-column-Z2a4c7G  \" id=\"column-Z2a4c7G\"\n    style=\"opacity: 100%; \">\n                            \n\n<style>\n    #inner-section-27c3Jx {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n<\/style>\n\n<!-- if container is fluid -->\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-md lazyblock-inner-section lazyblock-inner-section-27c3Jx-container \" id=\"inner-section-27c3Jx\"\n         style=\"opacity: 100%; \">\n                        <div class=\"row \">\n            <div class=\"col-lg-12\">\n                \n\n<style>\n    #image-Z23RpDy {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n            @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n<\/style>\n\n<div class=\"lazyblock-image-container p-0\">\n    <div class=\"row lazyblock-image left lazyblock-image-Z23RpDy \" id=\"image-Z23RpDy\">\n        <div class=\"col-12 col-lg-8 image\">\n                            <img decoding=\"async\" class=\"\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/integrations-icon-150x150-1-pst3qx67tnpteqbxktgmj9cagobd6m632wb5ihhuyo-1.png\" alt=\"integrations icon 150x150 1 pst3qx67tnpteqbxktgmj9cagobd6m632wb5ihhuyo 1\" title=\"integrations icon 150x150 1 pst3qx67tnpteqbxktgmj9cagobd6m632wb5ihhuyo 1\"\/>\n                        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    #heading-Z1SfFzQ .heading h2 {\n        color: #ffffff;\n        font-size: 1.125rem;\n        line-height: 2rem !important;\n    }\n\n    #heading-Z1SfFzQ {\n        margin-top: 1rem;\n        margin-bottom: 1.3rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-Z1SfFzQ {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-Z1SfFzQ  px-0\" id=\"heading-Z1SfFzQ\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-start  lazyblock-heading-2-Z1SfFzQ\">\n        <div class=\"col-12 col-lg-10 text-start\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"intelligent-integrations\"><\/a>\n            <h2>Intelligent integrations<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    .lazyblock-content-Z1ID0wP p,\n    .lazyblock-content-Z1ID0wP p a,\n    .lazyblock-content-Z1ID0wP h1,\n    .lazyblock-content-Z1ID0wP h2,\n    .lazyblock-content-Z1ID0wP h3,\n    .lazyblock-content-Z1ID0wP h4,\n    .lazyblock-content-Z1ID0wP h5 {\n        color: #ffffff;\n    }\n\n    #content-Z1ID0wP {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-Z1ID0wP {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-Z1ID0wP {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-Z1ID0wP-container   \"\n     id=\"content-Z1ID0wP\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-Z1ID0wP\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <section class=\"elementor-section elementor-top-section elementor-element elementor-element-3536b235 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3536b235\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n<div class=\"elementor-container elementor-column-gap-no\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-73e747e3\" data-id=\"73e747e3\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-30358766 elementor-hidden-mobile_extra elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"30358766\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-7cb0ed3 elementor-hidden-mobile\" data-id=\"7cb0ed3\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-6e91e3b3 elementor-widget elementor-widget-text-editor\" data-id=\"6e91e3b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5abcfb21 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5abcfb21\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n<div class=\"elementor-container elementor-column-gap-no\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-465299e8\" data-id=\"465299e8\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7a12ab19 elementor-hidden-mobile_extra elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a12ab19\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-1e2032fd elementor-hidden-mobile\" data-id=\"1e2032fd\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-37135532 elementor-widget elementor-widget-text-editor\" data-id=\"37135532\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1637787f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1637787f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n<div class=\"elementor-container elementor-column-gap-no\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-415f717b\" data-id=\"415f717b\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-24863438 elementor-hidden-mobile_extra elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"24863438\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-147c0936 elementor-hidden-mobile\" data-id=\"147c0936\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-29c775f1 elementor-widget elementor-widget-text-editor\" data-id=\"29c775f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-458dc2ba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"458dc2ba\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n<div class=\"elementor-container elementor-column-gap-no\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4dfd421d\" data-id=\"4dfd421d\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3c0c6dcd elementor-hidden-mobile_extra elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3c0c6dcd\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-4155b64e elementor-hidden-mobile\" data-id=\"4155b64e\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-5fda2246 elementor-widget elementor-widget-text-editor\" data-id=\"5fda2246\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<p class=\"elementor-widget-container\">Optimize communication between all your departments, automatically transfer data to over 750 apps via an easy Zapier integration.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/section>        <\/div>\n    <\/div>\n<\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n<!-- end -->\n\n\n    <\/div>\n\n\n                <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #image-2muJLM {\n        padding-top: 0rem;\n        padding-bottom: 0rem;\n    }\n        #image-2muJLM img {\n        width: 100%;\n    }\n            @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n<\/style>\n\n<div class=\"lazyblock-image-container \">\n    <div class=\"row lazyblock-image left lazyblock-image-2muJLM \" id=\"image-2muJLM\">\n        <div class=\"col-12 col-lg-12 image\">\n                            <img decoding=\"async\" class=\"\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/visual-feature-page-1-1-1536x622-1.jpg\" alt=\"visual feature page 1 1 1536x622 1\" title=\"visual feature page 1 1 1536x622 1\"\/>\n                        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    #section-ZXqEeF {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-ZXqEeF {\n        ;\n        ;\n        }\n    }\n\n    <\/style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #ffffff;\">\n<\/div>\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-fluid lazyblock-section lazyblock-section-ZXqEeF-container  \" id=\"section-ZXqEeF\"\n         style=\"opacity: 100%; background-color: #ffffff;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"><\/div>\n                <div class=\"container-md \">\n            <div class=\"row col-lg-12\">\n                \n\n<style>\n    #heading-Z2tYxr7 .heading h2 {\n        color: #421f3c;\n        font-size: 2.5rem;\n        line-height: 2.5rem !important;\n    }\n\n    #heading-Z2tYxr7 {\n        margin-top: 1rem;\n        margin-bottom: 3.75rem;\n        margin-left: auto;\n        margin-right: 1rem;\n    }\n\n    @media (max-width: 768px) {\n        #heading-Z2tYxr7 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-Z2tYxr7  px-0\" id=\"heading-Z2tYxr7\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-Z2tYxr7\">\n        <div class=\"col-12 col-lg-10 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"what-is-nps\"><\/a>\n            <h2>What is NPS?<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    .lazyblock-content-ZwA7Os p,\n    .lazyblock-content-ZwA7Os p a,\n    .lazyblock-content-ZwA7Os h1,\n    .lazyblock-content-ZwA7Os h2,\n    .lazyblock-content-ZwA7Os h3,\n    .lazyblock-content-ZwA7Os h4,\n    .lazyblock-content-ZwA7Os h5 {\n        color: ;\n    }\n\n    #content-ZwA7Os {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-ZwA7Os {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-ZwA7Os {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-ZwA7Os-container  px-0 \"\n     id=\"content-ZwA7Os\">\n    <div class=\"row lazyblock-content justify-content-center  lazyblock-content-ZwA7Os\">\n        <div class=\"col-12 col-lg-8 text-start\">\n            <div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-5b7576c6 elementor-widget elementor-widget-text-editor\" data-id=\"5b7576c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c763410 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c763410\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f0d9f80\" data-id=\"4f0d9f80\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-2eb5d88b elementor-widget elementor-widget-text-editor\" data-id=\"2eb5d88b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>NPS stands for Net Promoter Score. It is a metric used to measure customer loyalty and gauge customer satisfaction with a company, product, or service. The NPS methodology was developed by Fred Reichheld, Bain &amp; Company, and Satmetrix in 2003.<\/p>\n<p>The Net Promoter Score is derived from a simple survey question: \u201cOn a scale of 0-10, how likely are you to recommend [company\/product\/service] to a friend or colleague?\u201d Based on their responses, customers are categorized into three groups:<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n\n<style>\n        #icon-list-T0tt0 .lazyblocks-icon-list-item .lazyblocks-icon-list-text p {\n            color: #333333;\n        }\n    <\/style>\n<ul class=\"lazyblocks-icon-list-items\" id=\"icon-list-T0tt0\">\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange.png\" alt=\"bullet orange\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>Promoters (score 9-10): These are highly satisfied and loyal customers who are likely to recommend the company\/product\/service to others. They contribute positively to business growth and are considered brand advocates.<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange.png\" alt=\"bullet orange\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>Passives (score 7-8): These customers are somewhat satisfied but not as enthusiastic as promoters. They may be prone to switching to a competitor or not actively recommending the company\/product\/service.<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange.png\" alt=\"bullet orange\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>Detractors (score 0-6): These are dissatisfied customers who may have had a negative experience. They are more likely to spread negative word-of-mouth and can harm the company&#8217;s reputation.<\/p>            <\/span>\n                    <\/li>\n    <\/ul>\n\n\n<style>\n    .lazyblock-content-27Nh9s p,\n    .lazyblock-content-27Nh9s p a,\n    .lazyblock-content-27Nh9s h1,\n    .lazyblock-content-27Nh9s h2,\n    .lazyblock-content-27Nh9s h3,\n    .lazyblock-content-27Nh9s h4,\n    .lazyblock-content-27Nh9s h5 {\n        color: ;\n    }\n\n    #content-27Nh9s {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-27Nh9s {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-27Nh9s {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-27Nh9s-container  px-0 \"\n     id=\"content-27Nh9s\">\n    <div class=\"row lazyblock-content justify-content-center  lazyblock-content-27Nh9s\">\n        <div class=\"col-12 col-lg-8 text-start\">\n            <div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-5b7576c6 elementor-widget elementor-widget-text-editor\" data-id=\"5b7576c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c763410 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c763410\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f0d9f80\" data-id=\"4f0d9f80\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-2eb5d88b elementor-widget elementor-widget-text-editor\" data-id=\"2eb5d88b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5905a00a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5905a00a\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a3dbf7e\" data-id=\"3a3dbf7e\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-2da8a9d4 elementor-widget elementor-widget-text-editor\" data-id=\"2da8a9d4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>To calculate the Net Promoter Score, the percentage of detractors is subtracted from the percentage of promoters. The score can range from -100 (if all respondents are detractors) to +100 (if all respondents are promoters).<\/p>\n<p>NPS provides a high-level measure of customer loyalty and can serve as a benchmark to track changes in customer sentiment over time. Organizations often use NPS to identify areas for improvement, drive customer-centric strategies, and measure the effectiveness of customer experience initiatives.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n<!-- end -->\n\n\n\n\n<style>\n    #section-ZX8TpP {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-ZX8TpP {\n        ;\n        ;\n        }\n    }\n\n    <\/style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; \">\n<\/div>\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-fluid lazyblock-section lazyblock-section-ZX8TpP-container  \" id=\"section-ZX8TpP\"\n         style=\"opacity: 100%; \">\n                        <div class=\"container-md \">\n            <div class=\"row col-lg-12\">\n                \n\n<style>\n    #heading-19qtpT .heading h2 {\n        color: #421f3c;\n        font-size: 2.5rem;\n        line-height: 2.5rem !important;\n    }\n\n    #heading-19qtpT {\n        margin-top: 1rem;\n        margin-bottom: 3.75rem;\n        margin-left: auto;\n        margin-right: 1rem;\n    }\n\n    @media (max-width: 768px) {\n        #heading-19qtpT {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-19qtpT  px-0\" id=\"heading-19qtpT\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-19qtpT\">\n        <div class=\"col-12 col-lg-10 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"what-is-the-nps-survey-format\"><\/a>\n            <h2>What is the NPS survey format?<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    .lazyblock-content-1MGLEH p,\n    .lazyblock-content-1MGLEH p a,\n    .lazyblock-content-1MGLEH h1,\n    .lazyblock-content-1MGLEH h2,\n    .lazyblock-content-1MGLEH h3,\n    .lazyblock-content-1MGLEH h4,\n    .lazyblock-content-1MGLEH h5 {\n        color: ;\n    }\n\n    #content-1MGLEH {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-1MGLEH {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-1MGLEH {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-1MGLEH-container  px-0 \"\n     id=\"content-1MGLEH\">\n    <div class=\"row lazyblock-content justify-content-center  lazyblock-content-1MGLEH\">\n        <div class=\"col-12 col-lg-8 text-start\">\n            <div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-5b7576c6 elementor-widget elementor-widget-text-editor\" data-id=\"5b7576c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-a18bf83 elementor-widget elementor-widget-text-editor\" data-id=\"a18bf83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-950b695 elementor-widget elementor-widget-text-editor\" data-id=\"950b695\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-4fec1ac elementor-widget elementor-widget-text-editor\" data-id=\"4fec1ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>The NPS survey typically follows a standardized format and consists of a single question followed by an optional open-ended question for further feedback. The format is as follows:<\/p>\n<ol>\n<li>\n<p>NPS Question: \u201cOn a scale of 0-10, how likely are you to recommend [company\/product\/service] to a friend or colleague?\u201d<\/p>\n<\/li>\n<li>\n<p>Follow-up Question (optional): \u201cPlease provide a reason for your rating or any additional comments.\u201d<\/p>\n<\/li>\n<\/ol>\n<p>The survey question is typically presented in an online survey form, email, or even during a phone call or in-person interaction with customers. Respondents are asked to select a number on a scale from 0 to 10 that reflects their likelihood of recommending the company\/product\/service to others.<\/p>\n<p>Based on the responses, customers are categorized into promoters, passives, and detractors. The NPS score is calculated by subtracting the percentage of detractors from the percentage of promoters.<\/p>\n<p>In addition to the NPS question, some organizations may include a follow-up open-ended question to gather more qualitative feedback. This question allows customers to provide specific reasons for their rating or share additional comments or suggestions.<\/p>\n<p>The NPS survey format is designed to be concise and easy for customers to respond to while providing valuable insights into customer loyalty and satisfaction levels.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n<!-- end -->\n\n\n\n\n<style>\n    #section-27JBFV {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-27JBFV {\n        ;\n        ;\n        }\n    }\n\n    <\/style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #ffffff;\">\n<\/div>\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-fluid lazyblock-section lazyblock-section-27JBFV-container  \" id=\"section-27JBFV\"\n         style=\"opacity: 100%; background-color: #ffffff;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"><\/div>\n                <div class=\"container-md \">\n            <div class=\"row col-lg-12\">\n                \n\n<style>\n    #heading-1hiSIs .heading h2 {\n        color: #421f3c;\n        font-size: 2.5rem;\n        line-height: 2.5rem !important;\n    }\n\n    #heading-1hiSIs {\n        margin-top: 1rem;\n        margin-bottom: 3.75rem;\n        margin-left: auto;\n        margin-right: 1rem;\n    }\n\n    @media (max-width: 768px) {\n        #heading-1hiSIs {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-1hiSIs  px-0\" id=\"heading-1hiSIs\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-1hiSIs\">\n        <div class=\"col-12 col-lg-10 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"tips-on-making-a-good-nps-survey\"><\/a>\n            <h2>Tips on making a good NPS Survey<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    .lazyblock-content-2klKeE p,\n    .lazyblock-content-2klKeE p a,\n    .lazyblock-content-2klKeE h1,\n    .lazyblock-content-2klKeE h2,\n    .lazyblock-content-2klKeE h3,\n    .lazyblock-content-2klKeE h4,\n    .lazyblock-content-2klKeE h5 {\n        color: ;\n    }\n\n    #content-2klKeE {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-2klKeE {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-2klKeE {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-2klKeE-container  px-0 \"\n     id=\"content-2klKeE\">\n    <div class=\"row lazyblock-content justify-content-center  lazyblock-content-2klKeE\">\n        <div class=\"col-12 col-lg-8 text-start\">\n            <div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-5b7576c6 elementor-widget elementor-widget-text-editor\" data-id=\"5b7576c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-a18bf83 elementor-widget elementor-widget-text-editor\" data-id=\"a18bf83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-950b695 elementor-widget elementor-widget-text-editor\" data-id=\"950b695\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-4fec1ac elementor-widget elementor-widget-text-editor\" data-id=\"4fec1ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-e7eabc8 elementor-widget elementor-widget-text-editor\" data-id=\"e7eabc8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>The main strength of this management tool is that it is so short and simple. Meaning there is probably not so much for you left to change in the template asides from the design. But here are some tips you\u2019ll still want to know:<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n\n<style>\n        #icon-list-Z1B4uME .lazyblocks-icon-list-item .lazyblocks-icon-list-text p {\n            color: #333333;\n        }\n    <\/style>\n<ul class=\"lazyblocks-icon-list-items\" id=\"icon-list-Z1B4uME\">\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange.png\" alt=\"bullet orange\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><b>Keep it Simple:<\/b>\u00a0The NPS survey should be concise and straightforward. Stick to the standard NPS question format without adding unnecessary complexity or additional questions. This simplicity increases response rates and ensures clarity for respondents.<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange.png\" alt=\"bullet orange\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><b>Use Clear and Unambiguous Language:<\/b>\u00a0Ensure that the NPS question is easy to understand and leaves no room for ambiguity. Use plain and straightforward language that all respondents can interpret consistently.<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange.png\" alt=\"bullet orange\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><b>Provide Context:<\/b>\u00a0Consider providing a brief explanation or context for the NPS question. This helps respondents understand what they are being asked to rate and ensures that they can provide an accurate and informed response.<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><b>Use an Appropriate Rating Scale:<\/b>\u00a0Use a 0-10 scale for the NPS question, as this aligns with the standard NPS methodology. The scale should be clearly labeled and evenly spaced to facilitate accurate ratings.<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><b>Test and Pilot the Survey:<\/b>\u00a0Before deploying the NPS survey widely, conduct pilot tests with a small group of respondents to identify any potential issues, confusion, or areas for improvement. Make necessary adjustments based on the feedback received.<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><b>Offer Multiple Survey Channels:<\/b>\u00a0Make the survey accessible through various channels to accommodate different preferences. Offer options such as online surveys, email invitations, in-app surveys, or SMS surveys to maximize response rates.<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><b>Ensure Mobile Compatibility:<\/b>\u00a0Given the prevalence of mobile devices, ensure that the NPS survey is mobile-friendly and can be easily completed on smartphones or tablets. A responsive design or dedicated mobile survey app can enhance the user experience.<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><b>Personalize the Survey (when possible):<\/b>\u00a0Address respondents by their name or personalize the survey invitation, if feasible. Personalization can create a sense of importance and increase the likelihood of participation.<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><b>Follow Up on Feedback:<\/b>\u00a0Act on the feedback received through the NPS survey. Share the results with relevant stakeholders, take action to address concerns, and communicate any improvements or changes implemented as a result of customer feedback.<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p><b>Include an Open-ended Question (optional):<\/b>\u00a0Consider including an optional open-ended question after the NPS question. This allows respondents to provide additional comments or elaborate on their rating, offering valuable qualitative insights.<\/p>            <\/span>\n                    <\/li>\n    <\/ul>\n\n\n<style>\n    .lazyblock-content-1JxQa6 p,\n    .lazyblock-content-1JxQa6 p a,\n    .lazyblock-content-1JxQa6 h1,\n    .lazyblock-content-1JxQa6 h2,\n    .lazyblock-content-1JxQa6 h3,\n    .lazyblock-content-1JxQa6 h4,\n    .lazyblock-content-1JxQa6 h5 {\n        color: ;\n    }\n\n    #content-1JxQa6 {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-1JxQa6 {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-1JxQa6 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-1JxQa6-container  px-0 \"\n     id=\"content-1JxQa6\">\n    <div class=\"row lazyblock-content justify-content-center  lazyblock-content-1JxQa6\">\n        <div class=\"col-12 col-lg-8 text-start\">\n            <div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-5b7576c6 elementor-widget elementor-widget-text-editor\" data-id=\"5b7576c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-a18bf83 elementor-widget elementor-widget-text-editor\" data-id=\"a18bf83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-950b695 elementor-widget elementor-widget-text-editor\" data-id=\"950b695\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-4fec1ac elementor-widget elementor-widget-text-editor\" data-id=\"4fec1ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-e7eabc8 elementor-widget elementor-widget-text-editor\" data-id=\"e7eabc8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ef82e1b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ef82e1b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17ea10b\" data-id=\"17ea10b\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-260279f elementor-widget elementor-widget-text-editor\" data-id=\"260279f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c3d8db elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c3d8db\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-93477df\" data-id=\"93477df\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-1288fda elementor-widget elementor-widget-text-editor\" data-id=\"1288fda\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"group w-full text-gray-800 dark:text-gray-100 border-b border-black\/10 dark:border-gray-900\/50 bg-gray-50 dark:bg-[#444654]\">\n<div class=\"flex p-4 gap-4 text-base md:gap-6 md:max-w-2xl lg:max-w-[38rem] xl:max-w-3xl md:py-6 lg:px-0 m-auto\">\n<div class=\"relative flex w-[calc(100%-50px)] flex-col gap-1 md:gap-3 lg:w-[calc(100%-115px)]\">\n<div class=\"flex flex-grow flex-col gap-3\">\n<div class=\"min-h-[20px] flex items-start overflow-x-auto whitespace-pre-wrap break-words flex-col gap-4\">\n<div class=\"markdown prose w-full break-words dark:prose-invert dark\">\n<p>By following these tips, you can create a well-designed NPS survey that generates meaningful insights and helps drive improvements in customer satisfaction and loyalty.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n<!-- end -->\n\n\n\n\n<style>\n    #section-53tpD {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-53tpD {\n        ;\n        ;\n        }\n    }\n\n    <\/style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; \">\n<\/div>\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-fluid lazyblock-section lazyblock-section-53tpD-container  \" id=\"section-53tpD\"\n         style=\"opacity: 100%; \">\n                        <div class=\"container-md \">\n            <div class=\"row col-lg-12\">\n                \n\n<style>\n    #heading-Zfe7q1 .heading h2 {\n        color: #421f3c;\n        font-size: 2.5rem;\n        line-height: 2.5rem !important;\n    }\n\n    #heading-Zfe7q1 {\n        margin-top: 1rem;\n        margin-bottom: 3.75rem;\n        margin-left: auto;\n        margin-right: 1rem;\n    }\n\n    @media (max-width: 768px) {\n        #heading-Zfe7q1 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-Zfe7q1  px-0\" id=\"heading-Zfe7q1\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-Zfe7q1\">\n        <div class=\"col-12 col-lg-10 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"nps-open-ended-follow-up-questions\"><\/a>\n            <h2>NPS open-ended follow-up questions<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    .lazyblock-content-1gfSWc p,\n    .lazyblock-content-1gfSWc p a,\n    .lazyblock-content-1gfSWc h1,\n    .lazyblock-content-1gfSWc h2,\n    .lazyblock-content-1gfSWc h3,\n    .lazyblock-content-1gfSWc h4,\n    .lazyblock-content-1gfSWc h5 {\n        color: ;\n    }\n\n    #content-1gfSWc {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-1gfSWc {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-1gfSWc {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-1gfSWc-container  px-0 \"\n     id=\"content-1gfSWc\">\n    <div class=\"row lazyblock-content justify-content-center  lazyblock-content-1gfSWc\">\n        <div class=\"col-12 col-lg-8 text-start\">\n            <div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-5b7576c6 elementor-widget elementor-widget-text-editor\" data-id=\"5b7576c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-a18bf83 elementor-widget elementor-widget-text-editor\" data-id=\"a18bf83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-950b695 elementor-widget elementor-widget-text-editor\" data-id=\"950b695\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-4fec1ac elementor-widget elementor-widget-text-editor\" data-id=\"4fec1ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-e7eabc8 elementor-widget elementor-widget-text-editor\" data-id=\"e7eabc8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-0ca6110 elementor-widget elementor-widget-text-editor\" data-id=\"0ca6110\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>Standard question:<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n\n<style>\n        #icon-list-1dv2Jr .lazyblocks-icon-list-item .lazyblocks-icon-list-text p {\n            color: #333333;\n        }\n    <\/style>\n<ul class=\"lazyblocks-icon-list-items\" id=\"icon-list-1dv2Jr\">\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>What is the primary reason for your score?<\/p>            <\/span>\n                    <\/li>\n    <\/ul>\n\n\n<style>\n    .lazyblock-content-2eOlED p,\n    .lazyblock-content-2eOlED p a,\n    .lazyblock-content-2eOlED h1,\n    .lazyblock-content-2eOlED h2,\n    .lazyblock-content-2eOlED h3,\n    .lazyblock-content-2eOlED h4,\n    .lazyblock-content-2eOlED h5 {\n        color: ;\n    }\n\n    #content-2eOlED {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-2eOlED {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-2eOlED {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-2eOlED-container  px-0 \"\n     id=\"content-2eOlED\">\n    <div class=\"row lazyblock-content justify-content-center  lazyblock-content-2eOlED\">\n        <div class=\"col-12 col-lg-8 text-start\">\n            <div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-5b7576c6 elementor-widget elementor-widget-text-editor\" data-id=\"5b7576c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-a18bf83 elementor-widget elementor-widget-text-editor\" data-id=\"a18bf83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-950b695 elementor-widget elementor-widget-text-editor\" data-id=\"950b695\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-4fec1ac elementor-widget elementor-widget-text-editor\" data-id=\"4fec1ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-e7eabc8 elementor-widget elementor-widget-text-editor\" data-id=\"e7eabc8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-0ca6110 elementor-widget elementor-widget-text-editor\" data-id=\"0ca6110\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>Alternative questions<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n\n<style>\n        #icon-list-1eslgk .lazyblocks-icon-list-item .lazyblocks-icon-list-text p {\n            color: #333333;\n        }\n    <\/style>\n<ul class=\"lazyblocks-icon-list-items\" id=\"icon-list-1eslgk\">\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange.png\" alt=\"bullet orange\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>What was missing or dissapointing in your experience with us?<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange.png\" alt=\"bullet orange\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>How can we improve your experience?<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange.png\" alt=\"bullet orange\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>Which features do you value the most?<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>What do you like most\/least about our company\/product name?<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>How do you benefit from using our product\/service?<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>How does our product meet your needs?<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>What problem are you trying to solve with our product?<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>Why did you opt for our product over over competition?<\/p>            <\/span>\n                    <\/li>\n            <li class=\"lazyblocks-icon-list-item\">\n            <span class=\"lazyblocks-icon-list-icon\"><img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/bullet-orange-150x150-1.png\" alt=\"bullet orange 150x150 1\"><\/span>\n            <span class=\"lazyblocks-icon-list-text\">\n                <p>What is the one thing we could do to make you happier?<\/p>            <\/span>\n                    <\/li>\n    <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n<!-- end -->\n\n\n\n\n<style>\n    #section-ZKcm5U {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-ZKcm5U {\n        ;\n        ;\n        }\n    }\n\n    <\/style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; \">\n<\/div>\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-fluid lazyblock-section lazyblock-section-ZKcm5U-container  \" id=\"section-ZKcm5U\"\n         style=\"opacity: 100%; \">\n                        <div class=\"container-md \">\n            <div class=\"row col-lg-12\">\n                \n\n<style>\n    #heading-1LdYRR .heading h2 {\n        color: #421f3c;\n        font-size: 2.5rem;\n        line-height: 2.5rem !important;\n    }\n\n    #heading-1LdYRR {\n        margin-top: 1rem;\n        margin-bottom: 3.75rem;\n        margin-left: auto;\n        margin-right: 1rem;\n    }\n\n    @media (max-width: 768px) {\n        #heading-1LdYRR {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-1LdYRR  px-0\" id=\"heading-1LdYRR\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-1LdYRR\">\n        <div class=\"col-12 col-lg-10 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"what-is-the-nps-survey-format\"><\/a>\n            <h2>What is the NPS survey format?<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    .lazyblock-content-1cw8MH p,\n    .lazyblock-content-1cw8MH p a,\n    .lazyblock-content-1cw8MH h1,\n    .lazyblock-content-1cw8MH h2,\n    .lazyblock-content-1cw8MH h3,\n    .lazyblock-content-1cw8MH h4,\n    .lazyblock-content-1cw8MH h5 {\n        color: ;\n    }\n\n    #content-1cw8MH {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-1cw8MH {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-1cw8MH {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-1cw8MH-container  px-0 \"\n     id=\"content-1cw8MH\">\n    <div class=\"row lazyblock-content justify-content-center  lazyblock-content-1cw8MH\">\n        <div class=\"col-12 col-lg-8 text-start\">\n            <div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-c4607da elementor-widget elementor-widget-text-editor\" data-id=\"c4607da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-5b7576c6 elementor-widget elementor-widget-text-editor\" data-id=\"5b7576c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-a18bf83 elementor-widget elementor-widget-text-editor\" data-id=\"a18bf83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-950b695 elementor-widget elementor-widget-text-editor\" data-id=\"950b695\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-4fec1ac elementor-widget elementor-widget-text-editor\" data-id=\"4fec1ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-e7eabc8 elementor-widget elementor-widget-text-editor\" data-id=\"e7eabc8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-0ca6110 elementor-widget elementor-widget-text-editor\" data-id=\"0ca6110\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>The NPS survey typically follows a standardized format and consists of a single question followed by an optional open-ended question for further feedback. The format is as follows:<\/p>\n<ol>\n<li>\n<p>NPS Question: \u201cOn a scale of 0-10, how likely are you to recommend [company\/product\/service] to a friend or colleague?\u201d<\/p>\n<\/li>\n<li>\n<p>Follow-up Question (optional): \u201cPlease provide a reason for your rating or any additional comments.\u201d<\/p>\n<\/li>\n<\/ol>\n<p>The survey question is typically presented in an online survey form, email, or even during a phone call or in-person interaction with customers. Respondents are asked to select a number on a scale from 0 to 10 that reflects their likelihood of recommending the company\/product\/service to others.<\/p>\n<p>Based on the responses, customers are categorized into promoters, passives, and detractors. The NPS score is calculated by subtracting the percentage of detractors from the percentage of promoters.<\/p>\n<p>In addition to the NPS question, some organizations may include a follow-up open-ended question to gather more qualitative feedback. This question allows customers to provide specific reasons for their rating or share additional comments or suggestions.<\/p>\n<p>The NPS survey format is designed to be concise and easy for customers to respond to while providing valuable insights into customer loyalty and satisfaction levels.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n<!-- end -->\n\n\n\n\n<style>\n    #section-oBTEV {\n        padding-top: 4rem;\n        padding-bottom: 4rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-oBTEV {\n        ;\n        ;\n        }\n    }\n\n    <\/style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #ffffff;\">\n    <div class=\"container-xl lazyblock-section lazyblock-section-oBTEV-container  #ffffff custom-padding \" id=\"section-oBTEV\"\n    style=\"opacity: 100%; background-color: #ffffff;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"><\/div>\n                <div class=\"row justify-content-center px-0 mx-0\">\n                <div class=\"col-lg-12 px-0 custom-padding row\">\n                    \n\n<style>\n    #heading-78iIe .heading h2 {\n        color: #421f3c;\n        font-size: 2.5rem;\n        line-height: 2rem !important;\n    }\n\n    #heading-78iIe {\n        margin-top: 0rem;\n        margin-bottom: 2rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-78iIe {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-78iIe  px-0\" id=\"heading-78iIe\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-78iIe\">\n        <div class=\"col-12 col-lg-12 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"we-integrate-with-your-favorite-tools-via\"><\/a>\n            <h2>We integrate with your favorite tools via<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    #column-1drCzV {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n<\/style>\n\n    <div class=\"col col-lg-2 lazyblock-column lazyblock-column-1drCzV template-integration-columns-column \" id=\"column-1drCzV\"\n    style=\"opacity: 100%; \">\n                            \n\n<style>\n    #image-2g5h7r {\n        padding-top: 0rem;\n        padding-bottom: 1rem;\n    }\n            @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n<\/style>\n\n<div class=\"lazyblock-image-container \">\n    <div class=\"row lazyblock-image justify-content-center lazyblock-image-2g5h7r \" id=\"image-2g5h7r\">\n        <div class=\"col-12 col-lg-8 image\">\n                            <img decoding=\"async\" class=\"\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/Google-tag-manager-q5ytotxjqsbk10egsbxhinuf3jx7l6gxcdm1jee3cw.png\" alt=\"Google tag manager q5ytotxjqsbk10egsbxhinuf3jx7l6gxcdm1jee3cw\" title=\"Google tag manager q5ytotxjqsbk10egsbxhinuf3jx7l6gxcdm1jee3cw\"\/>\n                        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    #heading-ZmRmJM .heading h2 {\n        color: #421f3c;\n        font-size: 1.5rem;\n        line-height: 2rem !important;\n    }\n\n    #heading-ZmRmJM {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-ZmRmJM {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-ZmRmJM  px-0\" id=\"heading-ZmRmJM\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-ZmRmJM\">\n        <div class=\"col-12 col-lg-10 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"google-tag-manager\"><\/a>\n            <h2>Google Tag Manager<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n    <\/div>\n\n\n\n\n<style>\n    #column-1asA7p {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n<\/style>\n\n    <div class=\"col col-lg-2 lazyblock-column lazyblock-column-1asA7p template-integration-columns-column \" id=\"column-1asA7p\"\n    style=\"opacity: 100%; \">\n                            \n\n<style>\n    #image-1hwimW {\n        padding-top: 0rem;\n        padding-bottom: 1rem;\n    }\n            @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n<\/style>\n\n<div class=\"lazyblock-image-container \">\n    <div class=\"row lazyblock-image justify-content-center lazyblock-image-1hwimW \" id=\"image-1hwimW\">\n        <div class=\"col-12 col-lg-8 image\">\n                            <img decoding=\"async\" class=\"\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/Untitled-design-14-q5yunx8mw4cxgxffvi02lt1xheyiyds662emjacz28.png\" alt=\"Untitled design 14 q5yunx8mw4cxgxffvi02lt1xheyiyds662emjacz28\" title=\"Untitled design 14 q5yunx8mw4cxgxffvi02lt1xheyiyds662emjacz28\"\/>\n                        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    #heading-Z238nX0 .heading h2 {\n        color: #421f3c;\n        font-size: 1.5rem;\n        line-height: 2rem !important;\n    }\n\n    #heading-Z238nX0 {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-Z238nX0 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-Z238nX0  px-0\" id=\"heading-Z238nX0\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-Z238nX0\">\n        <div class=\"col-12 col-lg-10 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"tealium\"><\/a>\n            <h2>Tealium<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n    <\/div>\n\n\n\n\n<style>\n    #column-1owMmN {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n<\/style>\n\n    <div class=\"col col-lg-2 lazyblock-column lazyblock-column-1owMmN template-integration-columns-column \" id=\"column-1owMmN\"\n    style=\"opacity: 100%; \">\n                            \n\n<style>\n    #image-ZN9KY2 {\n        padding-top: 0rem;\n        padding-bottom: 1rem;\n    }\n            @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n<\/style>\n\n<div class=\"lazyblock-image-container \">\n    <div class=\"row lazyblock-image justify-content-center lazyblock-image-ZN9KY2 \" id=\"image-ZN9KY2\">\n        <div class=\"col-12 col-lg-8 image\">\n                            <img decoding=\"async\" class=\"\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/cloudsql-q5yumup93ww68wzf4jcd9ks14m8h6sj6crnpuxy45c.png\" alt=\"cloudsql q5yumup93ww68wzf4jcd9ks14m8h6sj6crnpuxy45c\" title=\"cloudsql q5yumup93ww68wzf4jcd9ks14m8h6sj6crnpuxy45c\"\/>\n                        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    #heading-Z2poAws .heading h2 {\n        color: #421f3c;\n        font-size: 1.5rem;\n        line-height: 2rem !important;\n    }\n\n    #heading-Z2poAws {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-Z2poAws {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-Z2poAws  px-0\" id=\"heading-Z2poAws\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-Z2poAws\">\n        <div class=\"col-12 col-lg-10 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"cloud-sql\"><\/a>\n            <h2>Cloud SQL<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n    <\/div>\n\n\n\n\n<style>\n    #column-10aRDb {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n<\/style>\n\n    <div class=\"col col-lg-2 lazyblock-column lazyblock-column-10aRDb template-integration-columns-column \" id=\"column-10aRDb\"\n    style=\"opacity: 100%; \">\n                            \n\n<style>\n    #image-ZJnIcN {\n        padding-top: 0rem;\n        padding-bottom: 1rem;\n    }\n            @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n<\/style>\n\n<div class=\"lazyblock-image-container \">\n    <div class=\"row lazyblock-image justify-content-center lazyblock-image-ZJnIcN \" id=\"image-ZJnIcN\">\n        <div class=\"col-12 col-lg-8 image\">\n                            <img decoding=\"async\" class=\"\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/zapier-logo-png-transparent-q5ytqf9pboi1p836hipq8rdjc22lmpsjw9enta12tc.png\" alt=\"zapier logo png transparent q5ytqf9pboi1p836hipq8rdjc22lmpsjw9enta12tc\" title=\"zapier logo png transparent q5ytqf9pboi1p836hipq8rdjc22lmpsjw9enta12tc\"\/>\n                        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    #heading-Z23wqU7 .heading h2 {\n        color: #421f3c;\n        font-size: 1.5rem;\n        line-height: 2rem !important;\n    }\n\n    #heading-Z23wqU7 {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-Z23wqU7 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-Z23wqU7  px-0\" id=\"heading-Z23wqU7\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-Z23wqU7\">\n        <div class=\"col-12 col-lg-10 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"zapier\"><\/a>\n            <h2>Zapier<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n    <\/div>\n\n\n\n\n<style>\n    #column-1gx4Il {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n        ;\n        ;\n    }\n\n    @media (max-width: 768px) {\n        .lazyblock-column {\n            flex: auto;\n        }\n    }\n<\/style>\n\n    <div class=\"col col-lg-2 lazyblock-column lazyblock-column-1gx4Il template-integration-columns-column \" id=\"column-1gx4Il\"\n    style=\"opacity: 100%; \">\n                            \n\n<style>\n    #image-Z1i5Frg {\n        padding-top: 0rem;\n        padding-bottom: 1rem;\n    }\n            @media (max-width: 767.98px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n    }\n<\/style>\n\n<div class=\"lazyblock-image-container \">\n    <div class=\"row lazyblock-image justify-content-center lazyblock-image-Z1i5Frg \" id=\"image-Z1i5Frg\">\n        <div class=\"col-12 col-lg-8 image\">\n                            <img decoding=\"async\" class=\"\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/make-logo-766d1bf2-2c72-4046-bd91-0c7bea303edf-e0fefdd-200x200-1-q5ytqy2h4d7s5fbvfqu9mmmr7rhxwnv6mugdet97cw.png\" alt=\"make logo 766d1bf2 2c72 4046 bd91 0c7bea303edf e0fefdd 200x200 1 q5ytqy2h4d7s5fbvfqu9mmmr7rhxwnv6mugdet97cw\" title=\"make logo 766d1bf2 2c72 4046 bd91 0c7bea303edf e0fefdd 200x200 1 q5ytqy2h4d7s5fbvfqu9mmmr7rhxwnv6mugdet97cw\"\/>\n                        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    #heading-ZvnpGO .heading h2 {\n        color: #421f3c;\n        font-size: 1.5rem;\n        line-height: 2rem !important;\n    }\n\n    #heading-ZvnpGO {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-ZvnpGO {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-ZvnpGO  px-0\" id=\"heading-ZvnpGO\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-ZvnpGO\">\n        <div class=\"col-12 col-lg-10 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"make-formerly-integromat\"><\/a>\n            <h2>Make (formerly Integromat)<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n    <\/div>\n\n\n\n\n<style>\n    .lazyblock-content-FLWl2 p,\n    .lazyblock-content-FLWl2 p a,\n    .lazyblock-content-FLWl2 h1,\n    .lazyblock-content-FLWl2 h2,\n    .lazyblock-content-FLWl2 h3,\n    .lazyblock-content-FLWl2 h4,\n    .lazyblock-content-FLWl2 h5 {\n        color: ;\n    }\n\n    #content-FLWl2 {\n        margin-top: 0rem;\n        margin-bottom: 0rem;\n    }\n\n    #content-FLWl2 {\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        .p-0 {\n            padding: 1rem !important;\n        }\n        #content-FLWl2 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-content-container lazyblock-content-FLWl2-container   \"\n     id=\"content-FLWl2\">\n    <div class=\"row lazyblock-content justify-content-start  lazyblock-content-FLWl2\">\n        <div class=\"col-12 col-lg-12 text-start\">\n            <p style=\"text-align: center;\"><a href=\"\/en\/features\/integrations\/\" class=\"btn btn-primary btn-shortcode\" target=\"_self\">See all integrations<\/a><\/p>        <\/div>\n    <\/div>\n<\/div>\n\n                <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<!-- end -->\n\n<!-- if container is MD -->\n<!-- end -->\n\n\n\n\n<style>\n    #section-20dRIm {\n        padding-top: 2.8rem;\n        padding-bottom: 2.8rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-20dRIm {\n        ;\n        ;\n        }\n    }\n\n    <\/style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 100%; background-color: #421f3c;\">\n<\/div>\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-fluid lazyblock-section lazyblock-section-20dRIm-container  \" id=\"section-20dRIm\"\n         style=\"opacity: 100%; background-color: #421f3c;\">\n                            <div class=\"section-bg-color\"\n                 style=\"opacity: 100%;\"><\/div>\n                <div class=\"container-md \">\n            <div class=\"row col-lg-12\">\n                \n\n<style>\n    #heading-Z1NcTK2 .heading h2 {\n        color: #ffffff;\n        font-size: 2.5rem;\n        line-height: 2.5rem !important;\n    }\n\n    #heading-Z1NcTK2 {\n        margin-top: 0rem;\n        margin-bottom: 3rem;\n        margin-left: auto;\n        margin-right: auto;\n    }\n\n    @media (max-width: 768px) {\n        #heading-Z1NcTK2 {\n            margin-left: 0;\n            margin-right: 0;\n        }\n    }\n<\/style>\n\n<div class=\"container-md lazyblock-heading-2-container lazyblock-heading-2-Z1NcTK2  px-0\" id=\"heading-Z1NcTK2\">\n    <div class=\"row heading lazyblock-heading-2 justify-content-center  lazyblock-heading-2-Z1NcTK2\">\n        <div class=\"col-12 col-lg-10 text-center\">\n            <a class=\"heading-2-anchor heading-anchor\" id=\"what-pointerpro-clients-are-saying\"><\/a>\n            <h2>What Pointerpro clients are saying<\/h2>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<style>\n    #lazyblock-carousel-1yeeEl {\n        padding-top: 0rem;\n        padding-bottom: 2.8rem;\n    }\n<\/style>\n\n<script>\n    jQuery(document).ready(function ($) {\n        \/\/ Get the specific carousel instance using unique ID\n        var $carousel = $('#lazyblock-carousel-1yeeEl .pointerpro-testimonial-carousel-inner-wrapper');\n\n        if (!$carousel.hasClass('slick-initialized')) {\n            $carousel.slick({\n                infinite: true,\n                slidesToShow: 1,\n                slidesToScroll: 1,\n                autoplay: true,\n                autoplaySpeed: 8000,\n                adaptiveHeight: true,\n                dots: true,\n                responsive: [\n                    {\n                        breakpoint: 768,\n                        settings: {\n                            slidesToShow: 1,\n                            slidesToScroll: 1\n                        }\n                    }\n                ],\n                arrows: false,\n                prevArrow: '<i class=\"fas fa-arrow-left prev\"><\/i>',\n                nextArrow: '<i class=\"fas fa-arrow-right next\"><\/i>',\n            });\n        }\n    });\n<\/script>\n\n<div class=\"container-md lazyblock-testimonial-carousel-container lazyblock-testimonial-carousel-1yeeEl-container \"\n     id=\"lazyblock-carousel-1yeeEl\">\n    <div class=\"row mx-0 lazyblock-testimonial-carousel justify-content-center carousel-wrapper lazyblock-testimonial-carousel-1yeeEl\">\n        <div class=\"col-12 col-lg-10 px-0 pointerpro-testimonial-carousel-inner-wrapper\">\n                            <div>\n                    <p>&#8220;We use Pointerpro for all types of surveys and assessments across our global business, and employees love its ease of use and flexible reporting.&#8221;<\/p>                                            <img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/Jim-McLean-Alere-1.jpg\" alt=\"Jim McLean Alere 1\">\n                                        <p class=\"testimonial-author\">Jim McLean<\/p>\n                    <p class=\"testimonial-function\">Director at Alere<\/p>\n                <\/div>\n                            <div>\n                    <p>&#8220;I give the new report builder 5 stars for its easy of use. Anyone without coding experience can start creating automated personalized reports quickly.&#8221;<\/p>                                            <img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/Nicolas-gounin.jpg\" alt=\"Nicolas gounin\">\n                                        <p class=\"testimonial-author\">Nicolas Gounin<\/p>\n                    <p class=\"testimonial-function\">CFO &#038; COO at Egg Science<\/p>\n                <\/div>\n                            <div>\n                    <p>&#8220;You guys have done a great job making this as easy to use as possible and still robust in functionality.&#8221;<\/p>                                            <img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/Dicksinson.jpg\" alt=\"Dicksinson\">\n                                        <p class=\"testimonial-author\">Ryan Dicksinson<\/p>\n                    <p class=\"testimonial-function\">Account Director at Reed Talent Solutions<\/p>\n                <\/div>\n                            <div>\n                    <p>\u201cIt\u2019s a great advantage to have formulas and the possibility for a really thorough analysis. There are hundreds of formulas, but the customer only sees the easy-to-read report. If you\u2019re looking for something like that, it\u2019s really nice to work with Pointerpro.\u201d<\/p>                                            <img decoding=\"async\" src=\"https:\/\/pointerpro.com\/wp-content\/uploads\/sabine-e1589813236553-2.png\" alt=\"sabine e1589813236553 2\">\n                                        <p class=\"testimonial-author\">Sabine Wanmaker<\/p>\n                    <p class=\"testimonial-function\">Country Manager Netherlands at Better Minds at Work<\/p>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n<!-- end -->\n\n\n\n\n<style>\n    #section-1bBhWL {\n        padding-top: 6rem;\n        padding-bottom: 6rem;\n    }\n\n    @media (min-width:1024px ) {\n        #section-1bBhWL {\n        ;\n        ;\n        }\n    }\n\n    <\/style>\n\n<!-- if container is fluid -->\n<div class=\"full-width\" style=\"position: relative; opacity: 94%; background-color: #421f3c;\">\n<\/div>\n<!-- end -->\n\n<!-- if container is MD -->\n    <div class=\"container-fluid lazyblock-section lazyblock-section-1bBhWL-container  \" id=\"section-1bBhWL\"\n         style=\"opacity: 94%; 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